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Appointments: A confirmation email will be sent and an appointment reminder the day prior. Please read your confirmation email carefully such as service, date and time. Any gift cards, vouchers, or certificates must be mentioned at time of booking. For parties of 3 and larger, we require a credit card number which we will charge in advance to ensure reservation.  Walk-in appointments are based on availability.

Service: Payments on services and treatments in our shop are non-refundable. Your happiness and satisfaction are of the utmost importance to us. If you have any questions or concerns, please call us at 347-867-6965, or e-mail us at and we will be more than happy to help.

Products: Unopened products in original, undamaged packaging can be returned within 14 days for store credit when accompanied with a receipt. There are no refunds or exchanges on opened products.

Gift Certificates: Gift Certificates are non-refundable, and are good for five years. Lost and stolen gift certificates cannot be replaced. Unused balances on gift cards cannot be redeemed for cash. Online gift certificates are available. Gift certificates will be rendered invalid if the recipient misses their appointment without letting us know at least 24 hours in advance.

Cancellations: Scheduled treatments are reserved especially for you. We require 24 hours advance notice in order to cancel or change any service with no charge. We understand that things “come up,” so any changes made after the 24-hour window are subject to a 50% charge for each service that would have been rendered. Gift Certificates, Retail Makeup Purchases, and Series of Treatments are non-refundable.

Check In: Please arrive 15 minutes before your scheduled appointment. We have made special arrangements to fulfill your expectations. Ask our staff for directions, or google map to ensure prompt arrival time. If you are a first time client, a profile will also be completed prior to your service.

Late Arrivals: to ensure that other client services are not disrupted, late arrivals will not receive an extension of scheduled service times and late clients are still responsible for their full service fees.

Spa Promotions: Spa specials cannot be used or combined with any other offer, promotions or third party gift certificates.

Loss or Damage: We regret that we cannot be responsible for any loss or damage of personal items. We suggest you to leave your valuable items at home.

Cell Phones: To ensure a relaxing visit for all guests, we ask that you please mute cell phones during your visit. Please maintain conversations at a considerate volume in all spa areas.

Health Conditions: Please advise us at time of booking of any health conditions, allergies, injuries, pregnancy or special needs that may affect your services.

Cleanliness: For your safety and health we are committed to the highest standards of cleanliness. All equipment is sterilized and sanitized after every service and treatment.

Gratuities: Our listed rates do not include gratuity. A cash gratuity of 15-20% of each service price is appropriate and appreciated.

Payment: All major credit cards are accepted. We do not accept any personal or traveler’s checks. We charge 8.875% of NY city and state tax on products and 4.5% of NY city sales tax on service.

*** Customers under the age of 18 must be accompanied by an adult on their initial visit ***

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